Common Questions (FAQ)

Security

Are you bondable?
We work with a number of local organizations that require a high level of security, so we’ve made it a priority to ensure our crew are fully bondable. In fact, we’re one of the only bondable painting companies on the Island.

Are you insured?
Our crews are insured for their safety and protection through WorkSafeBC, and your home is protected through our commercial general liability insurance.

Do you provide a warranty?
Yes – we offer a no-hassle, two-year warranty on our workmanship, and many of the products we use have an additional warranty for your protection.

What groups are you associated with?
We are members of various community and professional groups, providing us with essential connections locally as well as industry-specific resources we can leverage to find additional value for your project.

Quality

What brands of paint do you use?
Due to the volume of work we regularly do, we have access to top-shelf products at contractor pricing. We have an excellent selection of premium suppliers, and our team is well-trained on the unique application of the different products.

Does Empress Painting use sub-contractors?
No – we don’t use sub-contractors for any of our jobs. We have a substantial crew of fulltime employees who have demonstrated their ability to provide the Empress experience.

Experience

Do you provide a written estimate?
Yes. Our experienced estimators will come to your home to see what your project will entail. We will work with you to choose the paint colors and finishes, outline any prep that may be required, and provide a comprehensive estimate.

How will you ensure my project is completed on time?
We understand that the decision to paint your home is going to affect your life to some degree, so we make it a priority to estimate the time required accurately. Our estimators understand the intricate requirements for your project, and our painting crews are reliable and dependable. Should something come up, we have seven crews to draw from to ensure your project is completed on time.

Does Empress Painting do other types of wall coverings?
If you have walls, we have the tools, training, and experience to make them look better. We can help you with drywall repair and texturing, caulking, finishing carpentry and repairs, as well as wallcoverings.

Ask about the next generation of wallpaper – this isn’t your grandma’s floral pattern.

I have lead-based paint in my home – can you help?
If your home in Victoria was built in the 1960s or earlier, there’s a good chance you have lead-based paint on your interior walls. According to Health Canada, “Lead-based paint doesn’t present a health hazard as long as it is not chipping or flaking and it isn’t located where it can be chewed by young children (window sills, cribs, etc.)”

At Empress Painting, we have the experience, tools, and training to effectively deal with the paint in your home, and if you have lead-based paint, we’ll recommend a solution that’s safe for you and your family.

Community

What does Empress Painting do for the Victoria community?
Victoria is our home, and we believe it’s essential to give where you live. We provide financial support or services to causes that count, including:

  • Victoria Women’s Transition House Society
  • Cops for Cancer
  • The Mustard Seed Food Bank
  • The CIBC Run for the Cure’s Great Home Pinkover
  • The Victoria Cool Aid Society
  • Various sporting events and teams

If you have a cause we should know about, please contact us to begin the conversation

If you have questions, we have answers. Contact us today to learn more about the Empress Experience